Shipping Policy
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
WHEN WILL I RECEIVE MY ORDER?
All orders are processed within 1 - 2 days directly from placing an order. We will do everything we can to get your order on time, however, due to the popularity of our products, and the uncertainty at this time with supply chain issues and the pandemic. Please allow at least 3 - 6 days for your order to arrive.
HOW DO I TRACK MY PACKAGE?
You can check on the status of your order at any time by going to the following page TRACK ORDER. You can also reach out to our customer support team at
support@ownpath.com or write to us from the Contact Us page to ask questions at any time.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department sometimes takes a particularly long time to resolve these holds. This is very rare and unlikely, but if your order is held up in customs, we suggest calling your country's customs department directly and asking that they release your items immediately.
Note: if for some reason your order is not released or takes longer than 90 days by customs, we'll send you a replacement!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a replacement. Please see our refund and return/refund policy for further details on shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are the responsibility of the customer and will not be covered by us.
Yes, we ship worldwide.
WHEN WILL I RECEIVE MY ORDER?
All orders are processed within 1 - 2 days directly from placing an order. We will do everything we can to get your order on time, however, due to the popularity of our products, and the uncertainty at this time with supply chain issues and the pandemic. Please allow at least 3 - 6 days for your order to arrive.
HOW DO I TRACK MY PACKAGE?
You can check on the status of your order at any time by going to the following page TRACK ORDER. You can also reach out to our customer support team at
support@ownpath.com or write to us from the Contact Us page to ask questions at any time.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department sometimes takes a particularly long time to resolve these holds. This is very rare and unlikely, but if your order is held up in customs, we suggest calling your country's customs department directly and asking that they release your items immediately.
Note: if for some reason your order is not released or takes longer than 90 days by customs, we'll send you a replacement!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a replacement. Please see our refund and return/refund policy for further details on shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are the responsibility of the customer and will not be covered by us.